• Class 00
• 1.42 min.

In this last course, we’ll be looking at your “stay plan” which is how to ensure guests have a successful stay at your property. We’ll review guest communications, property turnover, and fraud prevention.Then we’ll look at how to surprise and delight your guests with unexpected joy that builds trust and goes a long way to securing repeat business and referrals.

• Class 01
• 7.12 min.

Communicate Effectively with Guests

So much of closing a booking comes down to how a guest feels about their interactions with you. A strong communication plan can help you say the right thing, in the right way, all the time. That’s what this course covers.

Start Class

• Class 02
• 5.02 min.

Turn Over Your Property

A dirty or messy property is the fastest way to get a negative review, which is why the relationship you have with your cleaning crew will be among your most important. In this class, you’ll learn how to choose and work with high-quality, reliable cleaners.

Start Class

• Class 03
• 5.34 min.

Sniff Out Scammers

The short-term rental industry as we know it is still in an early stage, and with this relative immaturity comes bad actors looking to take advantage of you. In this class, you’ll learn how to spot red flags.

Start Class

• Class 04
• 3.45 min.

Handle the Unexpected

Excessive noise, damage, a pet that's not supposed to be there - these things happen, and this class prepares you to deal with them swiftly and smartly so as not to damage relationships you want to preserve or wind up with a bad review.

Start Class

• Class 05
• 2.18 min.

Bring it Together

Congratulations! You now know the Futurestay Method. You have a business plan in hand and both short-term and long-term goals - all tailored around an amazing Stay Story that speaks to your ideal guest. Trust your Stay Story and create your successful short-term rental business!

Start Class